How can I make a reservation?
How can I contact the hotel's reservations department?
For inquiries about direct reservations made on our official website or call center, you can contact
(34) 922 79 76 61 or email
info.costaadeje@hovima.com , available 365 days a year, 24 hours a day.
For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.
What forms of payment are accepted?
We accept the following payment methods: Visa, MasterCard, American Express, and cash at the front desk. Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in. Please note that you will need a valid credit or debit card and photo ID.
What does “non-refundable rate” mean?
Payment for 100% of your stay will be charged to your credit card upon booking confirmation.
This rate is non-refundable in the event of cancellation or no-show. A single change is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. The change must be made at least 7 days prior to arrival.
*All changes are subject to availability and may result in a change in the reservation price.
What does “flexible rate” mean?
A deposit will be charged at the time of booking (variable depending on the dates of your stay). Deposits charged at the time of booking confirmation will not be refunded in the event of cancellation (at any time). The outstanding amount must be paid at check-in.
In the event of a no-show at the hotel, the deposit already charged will not be refunded and will be charged as a cancellation fee.
Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation price.
How do I modify/cancel my reservation?
For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at
info.costaadeje@hovima.com (please send your reservation confirmation).
What discounts are available?
You can view all available offers on our website, in the Offers section.
Visit our website.
At what age is a child considered an adult?
From 16 years old.
Can minors under 18 stay at the hotel?
Only for those 16 years of age and older and accompanied by a person over 18 years of age.
What is the HOVIMA Club?
It is our loyalty program that gives access to multiple benefits:
- 5% discount on reservations on the official website
- Preferential reservation of the most exclusive rooms in our hotels
- 10% discount on drinks during your stay
- Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
- Welcome gift for stays of 3 nights or more
Does it cost anything to be part of the HOVIMA Club?
No. There is no additional cost to joining the HOVIMA Club.
How can I join the HOVIMA Club?
Registration or login to the HOVIMA Club is done during the reservation process.
What are the reception hours?
Reception is open 24 hours a day.
How can I contact the hotel reception?
If you are inside the hotel, you can contact the reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (34) 922 71 46 06.
How can I rent a car?
You can check availability and prices on
our website . If you rent a car through this link, you'll receive a 50% discount on parking.
Do you have a shuttle service to Tenerife Airport?
Yes. We work with a transfer company that provides transfers to and from Tenerife airports. You can book it during the booking process or through the following link:
Visit the link.
Is the hotel located near the airport?
Reina Sofia Airport: 19 km.
Los Rodeos Airport: 82 km.
Are the pools heated?
La piscina principal está climatizada todo el año.
Is there an internet connection?
Yes. Wi-Fi is free and available throughout the hotel.
What are the gym hours and prices?
The gym is open every day from 8:00 a.m. to 8:00 p.m. Admission is free.
Does the hotel offer food and beverage options for guests with food intolerances or special diets?
Yes. We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting this in advance by emailing
info.costaadeje@hovima.com.
Does the hotel offer shows or entertainment activities?
Yes. We have a wide program of daytime and evening activities.
Do you offer pool towel service?
Yes. We offer a pool towel service with a deposit required.
Can I reserve parking?
Parking cannot be pre-booked. You can request it directly upon arrival at our reception desk for an additional fee.
If we arrive late the first night, can we get something to eat?
If you arrive after restaurant opening hours, you'll find a small cold buffet or individual plates so you can still enjoy your dinner.
How can I request a specific room?
How often are the rooms cleaned?
Cleaning is done every day of the week. We offer a sustainable Hovigreen program upon arrival to reduce cleaning costs and help protect the environment.
Is smoking allowed in the rooms?
No. All of our rooms are non-smoking.
Can I request an early breakfast?
Yes. You can request it at reception or book it through the hotel app.
Do you have laundry service?
Yes. We offer a laundry service for an additional charge.
Is there air conditioning in the rooms?
YES. All our rooms have air conditioning.
Please note that this device will only work once all doors and windows in the room are closed.
What are the pool hours?
The pools are open from 10:00 a.m. to 6:00 p.m.
Can I use the CrossFit courts and facilities?
Yes. Admission is free from 11:00 a.m. to 7:00 p.m.
What are the check-in and check-out times for the rooms?
Check-in is from 3:00 PM and check-out is by 12:00 PM. If the room is ready upon arrival, you don't have to wait until 3:00 PM to check in. If you need to leave your room after 12:00 PM, we can offer late checkout for an additional fee, subject to availability.
What does the all-inclusive package include?
- BREAKFAST with buffet service in the main restaurant
- Snacks at the Snack bar
- LUNCH with buffet service in the main restaurant
- DINNER with buffet service in the main restaurant
- OCEAN BLUE RESTAURANT One dinner at the Ocean Blue themed restaurant a la carte every 7 nights of stay
- A selection of All-Inclusive package drinks are available at the Cool Bar, Pool Bar, Snack Bar, Main Restaurant, and Ocean Blue Restaurant during their respective opening hours.
- Self-service coffee corner with coffee, tea, soft drinks, juices and water.
- All year round: from 9:00 a.m. to midnight
- Drinks and products not included in the price list are offered at a discount for our All-Inclusive customers. Please consult the menu at each point of sale for more information and prices.
- Welcome drinks pack in the minibar.
Do you have a luggage storage facility? Is there a guest shower available?
Yes. We have an area at reception where you can leave your luggage if you need to. You can also reserve a courtesy room.
Is the hotel accessible for people with disabilities?
Yes. All common areas except the gym and some rooms are subject to availability.
Can I reserve a cake for a celebration?
Yes. We have a catalog for celebrations. You can check out the offers directly at reception, during the reservation process, or by contacting our Call Center at
(34) 922 79 76 61 or
info.costaadeje@hovima.com, available 24/7, 365 days a year.
Is parking available?
Yes. We have a secure outdoor parking lot, with one space available for electric vehicles, for an additional charge.
Does the hotel offer shows or entertainment activities?
Yes. We have a wide program of daytime and evening activities.
Does the hotel allow pets?
Pets are not allowed.
Are there irons in the rooms?
Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.
What are the hours and prices of the Cool Spa?
The Cool Spa is open daily from 10:00 a.m. to 6:00 p.m. The circuit lasts 90 minutes and costs €20 per person for guests staying at the hotel. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website
: https://www.hovimacostaadeje.com/cool-spa.html
Does the hotel have a safe in the rooms?
Yes. All our rooms are equipped with a safe.
You can purchase this service at reception for an additional fee.
What do Excellence rooms include?
- Late check-out free of charge (subject to availability).
- Rooms and suites with panoramic views of the Atlantic Ocean.
- Welcome pack in the minibar of the rooms.
- Lavazza® capsule coffee machine in the room, refilled daily.
- Bathrobe and slippers.
- Pool towel in the room.
- Aromatherapy and pillow menu.
- Daily turndown service.
- Free safe.
- Individual amenities (upon request).
- The breakfast, lunch, and dinner buffets in the main restaurant are complemented by a reserved area with an exclusive gourmet corner.
- Table service of coffee and orange juice during breakfast.
- A la carte dinner option at the Ocean Blue Restaurant (2 a la carte dinners included for every 7 nights of your stay, subject to availability and prior reservation).
- Exclusive Excellence solarium in the infinity pool with sea views and towel replacement service.
For guests on an all-inclusive basis:
- Daily replenishment of the room minibar.
- Red, rosé and white wine DO during meals.
- Wide selection of premium drinks from 10:30 a.m. to 12:00 a.m.
- Exclusive Excellence pool bar at the infinity pool with drinks and snacks.
What are the restaurant's hours?
Schedules are subject to change and may vary.
- Breakfast: 7:30 - 10:00
- Lunch: 1:00 PM - 3:00 PM
- Dinner: 6:30 PM - 9:30 PM
What is the estimated distance from the hotel to the nearest beach?
Torviscas Beach: 400 meters
